Frequently Asked Questions

F.A.Q

How do I talk to Customer Service?
Which countries do you ship to?
We ship worldwide to every country except Indonesia.
Can I exchange my shirt for a better one?
We have a 100% satisfaction guaranteed policy, which means a generous 14-day exchange policy. Within the first 14 days of receiving your shirt, you can always exchange your shirt for another one. Email [email protected]
When will my package be shipped out?
We ship out 10 days before the 1st of the next month. If you want to know what day we ship out for the month of September, count 10 days backwards from October and you should land on September 21st. If you subscribe before the last 10 days of every month, you will receive a package for that month. If you subscribe within the last 10 days, you will receive a package for the following month. This is to prevent complications with shipping and billing too closely together!
Why doesn't my tracking number show anything?
Your package is probably still in the infant stage. Once it starts moving towards your mailbox, it will be updated accordingly! Enter your tracking number here to receive updates.
Can I change or cancel my subscription? Can I skip next month's subscription?
Any time! You can change your subscription by clicking on My Account in the drop down menu under your name in the top right corner on any page. You even have the option to skip your next renewal. To cancel your subscription, simply email us at [email protected]
When will I be billed?
On the 1st of every month.
How much does shipping cost? What shipping service is used?
$2.99 for domestic and $7.99 for international. The service we use is DHL Global Mail. The web tracker can be found here.
How are the shirts selected?
We take your preferences and category selections into consideration before we pick out an awesome shirt for you. We won't be able to satisfy everything but we'll do our best! As always, we have a 100% satisfaction guaranteed policy so you can exchange your shirt if you don't like the design.
Are the shirts authentic?
Our TeeBlox shirts are all 100% official and licensed, guaranteed. Our CommunityBlox shirts are printed with 100% independent and original designs submitted by community artists. If you are an artist, talk to us about your designs by emailing [email protected]com.

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